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Terms & Conditions

This Site was established in 1997 and is owned and operated by an independent Consultants  Annette & Mike Cook Trading as Orinet .It exists to cater for those who have lost contact with their consultant and wish to purchase from us or who wish to earn money by becoming an UK Oriflame Consultant.

This site is provided by Orinet as a service. By using Orinet.co.uk or any other website owned or operated by Us , you agree to be bound by these Terms and Conditions of use If you do not agree with this policy, please do not use our websites. We reserve the right to change these Terms and Conditions, in whole or in part, at any time with or without notice. You should always check these Terms and Conditions prior to using our website. Your continued use of our websites following the posting of changes to these Terms and Conditions will signify your acceptance of those changes.The statements, views and opinions made or expressed on this website are solely of orinet.They are not made by or on behalf of Oriflame Cosmetics Ltd, or approved or authorised by them in any way.

Availability
All goods and services are subject to availability from Oriflame GEC  and subject to change without notice

Pricing and Product Descriptions
Whilst every attempt is made to ensure every special offer for the current catalogue is shown on this web shop this is not always technically possible.
we will try to ensure that prices and product and service descriptions on the Website are accurate, we are not responsible for errors that may occur.

The price of all goods and services advertised are inclusive of any applicable taxes including VAT.

UK VAT Number 936 7414 03

Charges for delivery are not included in the stated product price.

Special offers change every 3 weeks so why not bookmark the page and come back often to see if your favourite product is on special?

Safe, secure shopping
We take security very seriously and we want you to know that you need never worry about the safety and security of your credit or debit card information with us. Payment card details are not sent over the Internet during the validation process. Our Secure Server uses Secure Socket Layer (SSL) Technology to encrypt all the information you provide so that its transmission remains totally private. Our site has been granted a geotrust authenticity certificate. You can even check that your browser is in secure mode and seek confirmation of the security. Just look for the padlock or key icon displayed at the lower right hand corner of your window browser and click on it for confirmation at any time you are inputting your personal information.

Not one of our thousands of customers have ever reported any security breach resulting in use of their information after making purchases with us, so you may go ahead and enjoy the safe environment we offer in complete peace of mind.

Currencies  Exchange Rates
Please note that if you choose to use the currency converter on this site, the converter is a guide price only and your card will be charged in GBP £ at the time of purchase using HSBC bank exchange rates.

Where We Deliver
We deliver throughout the United Kingdom (including Northern Ireland, Isle of Anglesey, Isle of Wight, Scilly Isles and The Scottish Islands). We also deliver worldwide and  EU countries in  non-Oriflame markets

Please note due to new rules as of Jan 2013 on the shipping of Prohibited items such as Perfumes , Nail Varnish and aerosol cans we can not send these items outside the  UK

Delivery Time is within 14 working days for the UK & 25  working days for the rest of the world .Our products are delivered to us from our Factory in Poland. They take approximately 5-6 working days to reach us and are then individually packaged up and sent on to our loyal customers. You will always receive an order acknowledgement, order confirmation, and dispatch email for every order so you can track the progress of your items.

We ask that you give it 10 days from ordering before querying the whereabouts of your order due to the distance your products have to travel before they get to you. We do aim to deliver all orders within 10-14 days from the date the order is placed

Delivery Service Rate Table

UK :Royal Mail

Order delivered within 3 working days from dispatch

Cost £4.20 up 15KG

EU :Royal Mail

International sign for

Order delivered within 15 working days from dispatch. Delivery cost is based on the total weight of each order which includes insurance and is traceable

Cost £varies

Dependant on weight

Of your order

World wide etc USA, CA :

Royal Mail

International sign for

Order delivered within 15 working days from dispatch. Delivery cost is based on the total weight of each order which includes insurance and is traceable

Cost £varies

Dependant on weight

Of your order

 

 

 

 

 

 

 

 

 

 

 

 

 

Please note the following:

·Working days are defined as Monday – Friday (excluding bank and public holidays).
·Delivery will be through Royal Mail
·If you are not in when the Royal Mail attempts delivery, they will leave a card for you telling you how you may collect your order. ( please be aware that not all postmen do this so if in doubt please track your order)
·You may, when placing your order online, specify a different delivery address than your payment address if that is more convenient for you. We can not be held responsible for any incorrect delivery address that you made at the time of the order

Tracking your order:

You can track your order by visiting Your Account, signing in and clicking on Order History. We will also send you an email at each stage of the process, i.e. when the order is placed and when the order has been despatched You can track you order by using the tracking number and the postal companies services below.

www.royalmail.com UK & EU or by calling 08457 740 740
http://www.usps.com/ US   or by calling 1-800-222-1811
http://www.canadapost.ca CA    or by calling 1-866-607-6301

If your reference number is NOT working in the Track & Trace, please contact Royal mail in the first instant on Track & Trace Helpline, 08457 001 200 

If your reference number starts with the suffix FD, FE or FF please contact the Royal Mail Tracked Help line, on 08456 038 495

 

International Orders
If you are outside the UK you must comply with all laws and regulations of the country in which you are receiving the goods, including complying with any legislation or regulations governing the importation of any items purchased from this Website into the country of destination

 

Import duties and taxesWhen ordering goods for delivery overseas, you may be subject to import duties and taxes, which are levied once the items purchased, are delivered to your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.

Perfumes/Fragrances, Spray cans and Nail polishesPlease note due to new rules as of Jan 2013 on the shipping of Prohibited items such as Perfumes , Nail Varnish and aerosol cans we can not send these items outside the  UK

Lost /missing Items
On occasion items may be lost in the post or the contents missing . Once items have been identified as having been lost or missing by Royal mail, you will receive a full refund or replacement . Before any refund is given  Royal mail Must confirm to us in writting of the loss. If you do not receive an item that you have ordered please contact us.

Damaged/Broken products                                                                                                 
Whist every care is taken with packaging your items on occasion products might have been damaged or broken in transit. If this is the case please return the product to us to enable us to claim against insurance for you. You will receive a full refund less postage or a replacement product subject to you returning your purchase by recorded delivery.

Refunds & Returns Policy
  If our products are anything less than our customer's expectations we  will offer ar full refund less postage direct to your card account (subject to you returning your purchase by recorded delivery  this is at the customers own expense)This unconditional guarantee is only valid for a period of 30 days from date of purchase from this web shop only and claims after this period will not be valid.You must inform us BEFORE you return any products to us and also email a tracking number of any returned goods to us

Annette & Mike Cook
40 Cemaes Crescent 
Rumney   
Cardiff    
South Wales CF3 1TA                                                              
UNITED KINGDOM
  

DSA/OFT
  As a DSA Member we have signed up to a code that protects and promotes consumers' interests beyond the basic requirements of the law. Sellers who display the DSA approved logo are offering you peace of mind and reliable customer service.

The advantages to you if you buy from a DSA member are:

• a 14 day cooling-off period during which you can cancel the contract.
• a consumer guide to shopping at home.
• trained direct sellers committed to act with integrity and not use misleading, deceptive or unfair practices.
• a free independent arbitration scheme.
• on-going monitoring of customers' satisfaction.

Look for the DSA logo and buy with confidence. 

Oriflame products have never been tested on animals and tests only on human volunteers, guaranteeing that they are safe and effective, even for the most delicate skin.

Oriflame uses Ozone friendly aerosols

CharityWe support Childhood First -  - A UK based charity to help abused children in the UK and Ireland and Oriflame International also supports Charities to help children in certain other parts of our World

Copyright
Unless indicated to the contrary, all materials on this site including design, text, graphics and photographs are the copyright of Orinet.

Oriflame UK is the owner of the trade marks appearing on this site and all associated trade names, logos and devices unless indicated to the contrary. All other trade marks, logos and names appearing on this site are the property of their respective owners, as indicated.

You may download and print extracts from this site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you by such downloading. You may not make any other use of material on this site (including reproductions except as above, publications, alteration or distribution) without our written permission

Indemnity for USA and non-Oriflame markets
You agree to indemnify and hold Oriflame UK LTD ,  Orinet and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Oriflame or Orinet arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website or use of products that any trademark infringement or product claims are totally at the risk of the Purchaser and Orinet &  Oriflame UK Ltd will not offer any form of indemnity to you.
We will not sell to any other Oriflame markets where oriflame are present. .

 

ORINET PRIVACY POLICY

 Publication Date: 21stMay 2018

This Privacy Policy, together with our General Terms and Conditions, our Terms of Use and other documents mentioned therein, forms the basis on which all personal data of or about you or provided by you will be processed. Please read the following carefully to understand our approach to your personal information and how we will treat it. By entering your details in the Registration Form, you accept and consent to the method described in this Privacy Policy.

In compliance with the General Data Protection Regulation, compliance with this policy 

We process the data in accordance with us mentioned above. We process personal data for organizational purposes, and ensure that we meet our obligations, and protect your rights associated with this registration. We process your data in accordance with the rules below.

1 Data that we can collect

We may collect and process the following information about you:

  1. Information that you provide to us. You can provide us with personal details by filling in forms on our website Orinet.co.uk, by completing the registration form in writing or by contacting us by e-mail, telephone or otherwise. This also includes the information you provide us when you register on our website search for a product, place an order on our website, participate in the response, participate in a competition, promotion or research and when you report a problem on our website. The information you provide us may consist of the following information:
    • name
    • address
    • e-mail address
    • telephone number (fixed and mobile)

We hope that you will provide us with this information. However, if you do not want to share personal information with us, you should not enter them. If you do not wish to provide such information to us, we may not be able to offer you the services you have requested in some cases.

  1. Data we collect about you. We collect information about your purchase history etc.

When you visit our website, we can automatically collect the following information:

  • technical information, including the Internet Protocol (IP) address with which your computer is connected to the internet, your login details, your browser type and version, your time zone, the plug-in types and versions of your browser, your management system and platform
  • information about your visit, including the full Uniform Resource Locators (URL), clickstream data to, via and from our website (including date and time), products you have looked at or what you have been looking for, the response time of web pages, error messages downloading, how long you've watched certain pages, interaction data (such as scrolling, clicking, and moving with the mouse), ways you leave the page, and the phone number you call our customer service.
  1. Data we receive from other sources. We may receive information about you when you visit one of our other websites or use our other services. We work closely with third parties (including for example business partners, subcontractors of technical or financial services or delivery services, advertisers, analysts, search information providers and credit information agencies) and can receive information about you through these parties.

2 Use of the data

We use your data for the following purposes:

  • · To fulfil our obligations arising from contracts you have entered into with us and to provide you with the information, products and services that you request from us, including conflict resolution, charging and resolving of problems;
  • · To inform you about other products and services that we offer that are similar to products and services that you have previously purchased or that you have previously shown interest in;
  • · To be able to offer you the rights, benefits and other conditions that apply through our contractual relationship;
  • · To comply with other legislation regarding our cooperation with you, such as tax laws, social security law, statistical obligations etc.
  • · To check and ensure that you comply with our policies and regulations;
  • · To provide you, or to have selected third parties provide you with information about products or services that we think you find interesting. We will only contact you electronically (e-mail or SMS) with information about products or services similar to a previous sale or negotiation to or with you. We only do this if you have given permission for this. If you change your mind and do not want us to use your data in this way or provide the data to third parties for marketing purposes, please tick the relevant option in your account, or contact customer service at Annette@orinet.co.uk or by calling +44 07429 029768.
  • · To inform you of changes to our service;
  • · To ensure that content from our website is presented in the most effective way for you and your computer;
  • · To manage our website and for internal operations such as troubleshooting, data analysis, tests, surveys, statistical purposes and questionnaires;
  • · To improve our website and ensure that content is presented in the most effective way for you and your computer;
  • · To allow you to participate in interactive parts of our service, whenever you wish;
  • · To keep our website safe and protected;
  • · To measure and understand the effectiveness of the ads that we offer to you and others, and to offer you relevant ads, including customer satisfaction and similar surveys;
  • · To provide you and other users of our site with suggestions and recommendations about products or services that may interest you or them;
  • · To respond to requests and legal questions from system operators or other authorities.

3 Reveal your information

3.1 We do not sell, rent or exchange your personal information.

3.2 We can give access to your data and allow these to be processed in strictly limited form by third parties such as:

  • Business partners: suppliers and subcontractors for any contract that we enter into with you or you. This includes among other things: couriers, collection agencies, invoicing companies, logistics services (such as picking and packing), providers of customer service etc.
     
  • Advertisers and ad networks that need data to select and send relevant ads to you and others. We do not give our advertisers any information about identifiable individuals, but we may provide them with information about our users (for example, we let them know that 500 men under the age of 30 clicked on their ad on a random day). We may also use such information to help advertisers reach their target group (eg new beauty members from a certain area).
     
  • Analytics and search engine providers who assist us in improving and optimizing our site.
     
  • Providers of technical solutions that enable us to send you messages (including marketing messages or customer satisfaction surveys you have agreed to), for example for e-mails and SMS messages on a large scale. 

    4 How and where we store your personal data

All information you provide us and that we collect about you is stored on secure servers. All online payment transactions are encrypted using SSL technology and are processed by independent providers. We do not collect and store credit and debit card information for online transactions.

The data we collect about you can be moved to and stored at a destination in or outside the European Economic Area (EEA). They can also be processed by our staff working outside the EEA, working for us or one of our suppliers. Such personnel may be involved in, among other things, collecting your order, processing your payment data, processing your Success Plan benefits and providing support services. By submitting your personal information, you agree to move, store or process this. We take all reasonably necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable laws.

5 Duty of care

Where we have given you a password (or you have chosen one) that enables you to enter certain parts of the website (hereinafter referred to as your Account)), you are responsible for keeping this password secret. We ask you not to share this password with anyone. When you share your password with others, you are responsible for all actions performed in the name of your account. If you lose your password, you may lose substantial control of your personal information and you may be required to legally binding agreements in your name. If your password is compromised in any way, it is therefore important to inform us immediately and change your password. We will never ask you for your password, except for the login process. Our employees meet additional requirements in the field of information protection.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of the information you provide on our site; any transfer is at your own risk. Once we have received your information, we use strict procedures and security measures to prevent unauthorized access.

6 Your rights

6.1. Marketing information. You have the right to ask us not to use your personal information for marketing purposes. We will normally inform you (before we collect your data) when we intend to use your data for such purposes or if we intend to disclose your information to a third party for such purposes. You can exercise your right to prevent such processing by checking certain options on the forms, that we use to collect your data. You can also exercise your right to this by ticking the relevant option in your account or by contacting our customer service at Annette@orinet.co.uk or by calling +44 07429 029768. 

6.2. Access to information. Rectification and removal. You have the right to view information about you and request rectification or removal. You can view, review and change most of your personal information by logging into your account. In general, we will not change your personal information manually because remote verification of identity can be difficult. It is therefore your responsibility to update your personal data when they change or are incorrect. When you submit the request to our customer service or on our website, we close your account as soon as reasonably possible, in accordance with the applicable law. We keep personal data of closed accounts in order to comply with the law, to prevent fraud,

 

7 Cookies

Our website uses cookies (small files that are placed on the website user's hard disk) in order to distinguish you from other users. This allows us to optimize your experience when you visit our website and we can also improve our website. We use "cookies" to analyse the flow of information, to match the services, content and advertisements to your wishes and interests, to determine the effectiveness of our promotions and to encourage trust and security.
 

Some cookies contain personal information. For example, when you click on "save data" when logging in, a cookie causes the username to be remembered. Most cookies do not collect information that the user can identify, but rather general information, such as how users end up with certain systems and how they use it, and where the user is located.


Certain services offered by us are only available with the help of cookies. In general, we distinguish the following four types of cookies:

7.1 Essential cookies

Some cookies are essential for the operation of the system. For example, with the help of some cookies we can identify registered users and ensure that they have access to the entire system. If a registered user chooses to disable these cookies, the user may no longer have access to all content in the system.

7.2 Performance cookies

Cookies can also be used to analyse how users use the system and to monitor system performance. This allows us to offer an experience of high quality, because we can adapt the offer to the wishes of the user and because we can quickly identify and solve any problems that arise. For example, performance cookies can be used to keep track of which pages are visited most frequently and to identify why certain pages get error messages. These cookies can also be used to offer products or website services that are of interest to users based on their use of the system.

7.3 Functionality cookies

Functionality cookies are used to remember the preferences of certain users.

7.4 Targeted advertising cookies

We may use cookies to provide users with advertisements that are relevant and interesting to them. Oriflame can also use third-party cookies for market research, tracking profit, improving website functionality and checking that these conditions and the copyright policy are complied with.
 

7.5. Google Analytics

We use Google Analytics to understand how visitors use our websites and apps. This means that when you visit our website or use one of our mobile applications, your browser automatically sends information to Google. This includes, for example, the address of the web page you are visiting and your IP address. Through the following link you can read more about how Google's technology collects and processes data:
https://www.google.com/policies/privacy/partners/.

If you do not want Google Analytics to be used in your browser, you can install the Google Analytics browser add-onYou can find more information about the privacy policy of Google and Google Analytics here . 

Users can always refuse the use of cookies if their browser allows. However, this can have consequences for the use of website system. Look here for more detailed information on how to disable the use of cookies (http://www.allaboutcookies.org/manage-cookies/ ).

8 Changes in our privacy policy

All changes that we make to our privacy policy in the future will be posted on our website and, if applicable, communicated to you via e-mail or otherwise.  Changes take effect from the publication date. Your use of our website after publication of the changed privacy policy or your placement of an order with us will be considered as acceptance of the changes.

9 Contact and complaints

Questions, comments and requests regarding this privacy policy are welcome and can be sent to our customer service or to the e-mail address: Annette@orinet.co.uk or by calling If you believe that we have not complied with this privacy policy, please email us at the above email address or call our customer service on +44 07429 029768.

Please be as specific as possible when describing how you think we have not followed this privacy policy. We can then quickly investigate your complaint.

Disclaimer
We have no control over information, pages, other materials and software at sites hyperlinked to or from this one. A hyperlink to or from this site does not mean that we approve or endorse the hyperlinked site or make any representation regarding the accuracy, quality, safety or suitability of any information, pages, materials or software found there. In no event shall Orinet  be responsible for your use of a hyperlinked site. We reserve all right to restrict hyperlinks to this site to the maximum extent permitted by law, and you agree to promptly remove and eliminate any hyperlink to this site upon your receipt of a written request from Orijen.

The information, pages and other materials provided on this site, or which may be downloaded from this site, are provided 'as is' and without warranties of any kind. Orijen does not warrant the accuracy, adequacy or completeness of such information, pages or materials and expressly disclaims liability for errors and omissions therein. Your use of this site is at your own risk, and it is your responsibility to take precautions to ensure that the pages and other materials are free from viruses, worms, Trojan horses, time bombs or other items of a destructive nature. This site may not be compatible with the web browser or other software you use. There is no guarantee that the site will be available on a consistent or ongoing basis, and the provision of this site may be subject to periods of interruption or poor performance and may be terminated at any time.

This site may include dated or inaccurate information, and information may be changed or updated without notice. Orinet  makes no commitment to, and specifically disclaims any duty to, update or correct any such information. Orijen accepts no responsibility for any loss or damage resulting from inadvertent errors or omissions appearing on this website and any visitor using information contained on this website does so at their own risk.

ORINET EXPRESSLY DISCLAIMS ALL WARRANTIES WITH RESPECT TO THIS SITE, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL ORIFLAME BE LIABLE TO YOU FOR ANY DAMAGES WHATSOEVER, INCLUDING ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THIS SITE OR ANY HYPERLINKED SITE, EVEN IF ORIFLAME HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. APPLICABLE LAW MAY NOT ALLOW FOR ALL OF THE ABOVE EXCLUSIONS, SO ALL OR PART OF THIS PARAGRAPH MAY NOT APPLY TO YOU.

Any rights not expressly granted herein are reserved.

 

 

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This web site is owned and operated by independent Consultants trading as Orinet, All Content © Orinet 2018

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This web site is owned and operated by independent Consultants trading as Orinet, All Content © Orinet 2018