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Frequently Asked Questions

Have a question? Browse the FAQS below! If you still have a question, please contact us.

General Sales, Support and Service Questions or Issues


Delivery Service prices

We try to ensure the fastest delivery of you items as possible , but the minimum we can dispatch a order in is 7 days due to all items coming directly from the Oriflame warehoue in Poland . This is to ensure you have the newest stock. so please bear with us while we obtain your items in the knowledge you have the longest shelf life of you items

UK :Royal Mail  Order delivered within 3 working days from dispatch

Cost £4.95 up 5KG

EU :Royal Mail 

International sign for

Order delivered within 10 working days from dispatch. Delivery cost is based on the total weight of each order which includes insurance and is traceable

Cost £varies

Dependant on weight

Of your order 

USA, CA :

Royal Mail 

International sign for 

Order delivered within 12 working days from dispatch. Delivery cost is based on the total weight of each order which includes insurance and is traceable

Cost £varies

Dependant on weight

Of your order

 

 

 

 

 

 

 

 

 

 

 

 

 

Please note the following: 
·Working days are defined as Monday – Friday (excluding bank and public holidays). 
·Delivery will be through Royal Mail and subject to their terms.
·If you are not in when the Royal Mail attempts delivery, they will leave a card for you telling you how you may collect your order. ( please be aware that not all postmen do this so if in doubt please track your order)
·You may, when placing your order online, specify a different delivery address than your payment address if that is more convenient for you 


How can you track your order ?

You can track your order by visiting Your Account, signing in and clicking on Order History. We will also send you an email at each stage of the process, i.e. when the order is placed and when the order has been despatched You can track you order by using the tracking number and the postal companies services below.

www.royalmail.com UK & EU or by calling 08457 740 740
http://www.usps.com/ US   or by calling 1-800-222-1811
http://www.canadapost.ca CA    or by calling 1-866-607-6301

If your reference number is NOT working in the Track & Trace, please contact Royal mail in the first instant on Track & Trace Helpline, 08457 001 200  If your reference number starts with the suffix FD, FE or FF please contact the Royal Mail Tracked Help line, on 08456 038 495


Lost /missing Items

On occasion items may be lost in the post or the contents missing . Once items have been identified as having been lost or missing by Royal mail, you will receive a full refund or replacement . Before any refund is given  Royal mail Must confirm to us in writting of the loss. If you do not receive an item that you have ordered please contact us.


Damaged/Broken products

Whist every care is taken with packaging your items, on occasion products might have been damaged or broken in transit. If this is the case please contact us , take a picture  of the  Damaged/Broken products  so we are able to claim against insurance for you. You will receive a full refund or a replacement product subject to you taking a picture and emailing us with this .


Refunds & Returns Policy

You may return any item within 30 days of receipt, all we ask is that it remains unused and in the condition in which it was sent. We do require that you pay the postage costs if you decide to return the item. For reasons of hygiene & safety, we cannot refund or exchange any grooming products or cosmetics that have been removed from the original wrapping (or show any signs of having been used)


Where We Deliver

We deliver throughout the United Kingdom (including Northern Ireland, Isle of Anglesey, Isle of Wight, Scilly Isles and The Scottish Islands). We also delivery to USA, Canada and most EU countries

Delivery Time is within 15 working days for the UK & 25 working days for the EU USA CA


Import duties and taxes

When ordering goods for delivery overseas, you may be subject to import duties and taxes, which are levied once the items purchased, are delivered to your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.


Who are we?

This web shop was established in 1987 and is owned and operated by an independent Consultants  Annette & Mike Cook Trading as Orinet .It exists to cater for those who have lost contact with their consultant and wish to purchase from us or who wish to earn money by becoming an UK or ROI Oriflame Consultant.


Annette  & Mike Cook (UK Independent Consultants)   
40 Cemaes Crescent 
Rumney    
Cardiff     
South Wales CF3 1TA                                                               
UNITED KINGDOM    
   

TEL +44  7429 029768

UK VAT Number 936 7414 03

To contact us by email please use the help desk ( please note that you need to login first)

Oriflame will be the natural first choice for all customers seeking best value in products, service, quality and price.

The statements, views and opinions made or expressed on this website are solely orinet.
They are not made by or on behalf of Oriflame Cosmetics , or approved or authorised by them in any way


About Oriflame


About Oriflame

Oriflame is today one of the fastest growing beauty companies selling direct. We are present in 61 countries, of which we are the market leader in more than half. We offer a wide range of high-quality beauty products as well as a unique opportunity to join our sales force and start your own business


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